Shipping policy

Shipping & Delivery

Processing times may vary depending on the piece purchased. Estimated processing times will be provided when applicable.

Once shipped, delivery times are determined by the carrier and may vary. Creative on Holiday is not responsible for delays caused by the postal service, weather, customs, or other circumstances outside of our control.

If your order arrives damaged, please contact me within 48 hours of delivery and include photos of the damaged item and packaging so I can assist with a replacement or other appropriate solution.

 

 

Returned Packages

If an order is returned to Creative on Holiday due to an incorrect shipping address, failed delivery attempts, or an unclaimed package, the customer will be contacted using the email address and/or phone number provided at checkout.

 

Returned orders may be reshipped upon request. Customers are responsible for the cost of reshipping.

Returned orders will be held for 30 days from the date of the first contact attempt after the package is returned. If no response is received within 30 days, the order will be canceled and refunded for the value of the item(s) purchased. Original shipping charges are non-refundable.